1. Agreement
CongregateHQ is a trade name (DBA) of Jaddar Enterprises L.L.C. ("CongregateHQ", "we", "us"). These Terms govern congregatehq.com, the CongregateHQ platform, member portals, giving and event pages, and the CongregateHQ Ministry App (together, the "Service"). By creating an account, checking a box agreeing to these Terms, or using the Service, you agree to these Terms and to our Privacy Policy. If you don't agree, don't use the Service.
2. Definitions
- Church: a church or ministry that subscribes to CongregateHQ.
- Authorized Users: the staff and volunteers a church gives access to.
- Members: people who use a portal, giving page, form or the member app that their church provides.
- Contacts: people a church stores or messages through the Service.
Sections 8 through 13 apply only to churches. Everything else applies to everyone.
3. What CongregateHQ is, and isn't
CongregateHQ provides software that churches use to manage their members, messaging, giving, events, check-in, volunteers and forms. CongregateHQ: - does not endorse any church or cause - does not raise money or solicit donations for any church - is not a bank or money transmitter
Donations and payments are processed by our third-party payment processor and paid into each church's own connected account.
4. Eligibility and accounts
- Church account holders and Authorized Users must be at least 18 and authorized to act for their church. A church's account holder is responsible for everyone it gives access to.
- Members must be at least 13 to use the member app on their own.
- Give accurate information, keep your sign-in private, and tell us right away about any unauthorized use. You're responsible for activity under your account.
- Churches must be located in the United States. You may not use the Service if you're on a U.S. government sanctions list.
5. Community content and conduct
The member app lets people share posts, prayer requests, comments, photos and group messages with their church. There is no tolerance for objectionable content or abusive users. You may not post or send anything that: - is hateful, harassing, threatening, bullying or discriminatory - is sexually explicit, exploits or harms children, or is violent or encourages self-harm - is unlawful, fraudulent, spam, or impersonates someone else - shares someone else's private information without permission, or infringes their rights
How this is enforced: - Report: any post, comment or member can be reported in the app. Reports go to the church's moderators and to CongregateHQ, and the person reported is never told who reported them. - Block: you can block any member, and you won't see their content. - Filter: churches can hold posts and comments with words they choose until a moderator reviews them. - Review within 24 hours: reported content is reviewed, and objectionable content removed, within 24 hours. People who break these rules are removed from the community.
Your content. You keep ownership of what you post. You give your church and CongregateHQ permission to store, display and send it to the people you shared it with, only to run the Service. You confirm you have the right to share it.
6. Acceptable use
You may not: - break the law, or use the Service to send spam or unlawful messages - try to reach another church's data or another person's account - probe, scan, test or get around the Service's security - upload viruses or harmful code, or overload the Service - copy, resell, frame or reverse-engineer the Service, or use bots or scripts to scrape it - use the Service to promote another business or recruit our customers to a competitor
7. Our property and your feedback
The Service, including its software, design, logos, help content and videos, belongs to CongregateHQ and its licensors. We give you a limited, non-transferable, revocable right to use it under these Terms; all other rights are reserved. If you send us ideas or feedback, we may use them freely, with no obligation to you.
8. Churches: messaging rules
Churches must: - have each person's consent before texting or emailing them, and keep a record of that consent - honor STOP and unsubscribe requests right away - identify the church in its messages - follow the TCPA, CAN-SPAM, and phone-carrier and texting-registration rules - never send texts about prohibited topics (for example, illegal drugs, firearms sales, high-risk loans or gambling)
CongregateHQ may delay, filter or stop messages, or pause an account, that puts recipients or our texting service at risk.
9. Churches: your data
Your church owns its data. You're responsible for having the right to collect and use it, including any parental consent for minors. We process it for you as described in our Privacy Policy and never sell it.
10. Churches: subscriptions, fees and credits
- Plans: billed monthly or yearly, as chosen, in advance, and renewing until cancelled. You can cancel at any time, and cancellation takes effect at the end of the current billing period.
- Refunds: fees aren't refunded for partial periods.
- Credits: unused messaging credits included in a plan don't roll over. Purchased SMS/MMS credit packs don't expire while the account is open.
- Taxes: you're responsible for any applicable taxes.
- Price changes: we'll give at least 30 days' notice by email before a price change takes effect.
- Unpaid accounts: an account with an unpaid balance may be paused after notice.
11. Churches: giving, registrations and refunds
- Online giving and paid registrations are processed by our third-party payment processor, under its terms, which the church accepts when it connects its account. Standard processing fees apply, and CongregateHQ doesn't take a percentage of donations.
- Funds settle to the church's connected account.
- The church is responsible for issuing tax receipts and acknowledgment letters, deciding and issuing refunds, and following charitable-giving and tax rules. Refunds, disputes and chargebacks are handled through the church's payment account.
- Members with a question about a gift should contact their church first.
12. Churches: AI writing help
The admin tools offer optional AI help for drafting messages and content. AI suggestions can be wrong, so review them before sending. You're responsible for what you send. We don't use your church's data to train AI models.
13. Churches: term and ending service
These Terms last while you use the Service. You can cancel any time from Billing. We may suspend or end an account that breaks these Terms or isn't paid, with notice when we reasonably can. After an account closes, its data is deleted as described in the Privacy Policy. Sections that by their nature should continue (such as ownership, payment owed, disclaimers, limits of liability and indemnity) stay in effect.
14. Beta features
We may offer features marked "beta", "preview" or "early access". They may change or end at any time, may have errors, and are provided as-is.
15. App updates
The member app may update itself to fix problems and add features. You can uninstall it at any time.
16. Copyright complaints
If you believe content in the Service infringes your copyright, email contactus@congregatehq.com with: - the work you believe was infringed - where the content appears - your contact information - a statement that you believe in good faith the use isn't authorized - a statement, under penalty of perjury, that your notice is accurate and that you are the owner or are authorized to act for the owner - your signature
We'll remove infringing content and may close the accounts of repeat infringers.
17. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DON'T PROMISE THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF HARMFUL CODE. TEXTS, EMAILS, NOTIFICATIONS AND PAYMENTS ALSO DEPEND ON OUTSIDE PROVIDERS AND CARRIERS THAT WE DON'T CONTROL.
18. Limitation of liability
TO THE FULLEST EXTENT THE LAW ALLOWS, CONGREGATEHQ IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR FOR LOST DATA, PROFITS OR DONATIONS, EVEN IF WE WERE TOLD THEY WERE POSSIBLE. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNT YOU PAID US IN THE THREE MONTHS BEFORE THE CLAIM, OR $50 IF YOU PAID NOTHING. Some states don't allow some of these limits, so they apply only as far as the law allows.
19. Indemnification
You agree to defend and indemnify Jaddar Enterprises L.L.C. (DBA CongregateHQ) against claims, losses and reasonable legal costs arising from: - your use of the Service or your content - your messaging practices - the data you collect - your handling of giving, refunds and receipts - your breach of these Terms or the law
20. Disputes and governing law
These Terms are governed by the laws of the State of Louisiana, without regard to conflict-of-law rules. Before filing any claim, both sides agree to try to resolve it informally for 60 days after written notice.
After that, claims must be brought only in the state or federal courts serving Bossier Parish, Louisiana, and both sides agree to those courts' jurisdiction.
21. Apple App Store and Google Play
If you downloaded the member app from Apple's App Store: - These Terms are between you and Jaddar Enterprises L.L.C., not Apple. - Apple isn't responsible for the app, its content, maintenance, support, warranty claims, legal compliance or intellectual-property claims. - If the app fails any applicable warranty, you may notify Apple for a refund of any purchase price (the app is free), and Apple has no other warranty duty. - You confirm you're not in a country under a U.S. embargo, or on a U.S. prohibited-parties list. - Apple's standard Licensed Application End User License Agreement also applies. - Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it.
Google Play's terms apply to downloads from Google Play.
22. Notices
We may send notices by email to the address on the account, through the Service, or by mail. You can send notices to contactus@congregatehq.com or to the address below.
23. General
- Severability: if any part of these Terms can't be enforced, the rest still applies.
- No waiver: if we don't enforce a right right away, we haven't waived it.
- Transfer: you may not transfer these Terms; we may transfer them in a merger or sale.
- Outside our control: neither side is responsible for delays caused by events beyond its reasonable control.
- Entire agreement: these Terms and the Privacy Policy are the entire agreement about the Service.
24. Changes to these Terms
We may update these Terms. We'll post changes here and update the dates above. For material changes, we'll email church account holders at least 14 days before they take effect, unless a change is needed sooner for legal or safety reasons. Using the Service after changes take effect means you accept them.
25. Contact
contactus@congregatehq.com · Jaddar Enterprises L.L.C. (DBA CongregateHQ), P.O. Box 506, Princeton, LA